Making your Cafe World customers happy is ultimately your most important objective. At the end of the day, it doesn't matter how attractive your cafe is, or how varied the menu, if your customers aren't happy. If customers aren't happy, your cafe is doomed. So how do you know how happy your customers are, and what can you do to make them happier?
It is actually easy to tell how happy your customers are. Cafe World customer satisfaction is shown by your cafe's Buzz Rating (the "thumbs up" number) in the upper right-hand corner of the screen. Each time one of your customers comes in to your cafe and is served promptly after they sit down, they will give you a thumbs up as they leave.
Each time a customer gives your cafe a thumbs up, it adds a tenth of a point to your Buzz Rating. Unfortunately, what goes up can come down too. If a customer leaves your cafe unhappy, your Buzz Rating will drop.
If a customer enters your cafe and is not served promptly after they sit down, they can become unhappy and leave. Likewise, if a customer comes into your cafe and finds that there are no available seats, they will become unhappy and leave.
Just as in the real world, the greater the buzz about your cafe, the more customers it will attract. And just as in the real world, if you cafe has a low buzz rating, fewer potential customers will walk through your doors.
To learn more about keeping your customers happy, your Buzz Rating, and other secrets to Cafe World Domination, please Click Here.
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